Utilization of the Integrated Service Application System [SIAPEL] in Civil Service Retirement Administration Services

Study of Employment Policy Implementation based on Malang Regency Regional Regulation Number 5 of 2012 concerning the Implementation of Malang Regency Public Services

Abstract

This study aims to describe and analyze the implementation of the Integrated Service Application System (SIAPEL) policy in PNS Pension Administration Services in the Malang Regency Government and to identify and analyze the supporting and inhibiting factors for the implementation of the Integrated Service Application System (SIAPEL) policy in the Civil Service Pension Administration Service in the Malang Regency Government. This research method is qualitative research. The implementation of pension administration services by utilizing SIAPEL at BKPSDM in terms of the number of implementing apparatus, namely SIAPEL Operators and One-Stop Service officers at BKPSDM is still limited so that it is less effective in carrying out their official duties and Increasing the competence of implementing apparatus by carrying out Technical Training for SIAPEL Operators is still very limited because the system is still updating. The supporting factor for the implementation of the SIAPEL policy is the bupati's policy on public services that must be perfected to encourage innovation in the emergence of the Siapel system. The inhibiting factor is that the development of technology in the digitalization era is considered sudden so technical implementers do not yet have full readiness in terms of operationalization.