Conflict Management and Organizational Performance in Nigeria

Abstract

This study investigated the relationship between conflict management and organizational performance in Nigeria using the descriptive survey design.  The dependent variable is organizational performance (proxied as service quality and productivity) and the independent variable is conflict management. The questionnaire was administered to six hundred (600) respondents out of which five hundred and forty-four (544) were fully retrieved and completed. Data obtained were analyzed using both descriptive (mean, minimum, and maximum values, standard deviation, and Pearson correlation) and inferential (variance inflation factor and Lawley correlation) statistical tools. The findings of the study revealed that when conflict is adequately managed, it would result in increased organizational performance, particularly in areas of service quality and productivity.  On the basis of the findings, it was recommended that the management of organizations should strive towards conflict management by ensuring employees have the right skills and are willing to accept authority and clarity of the chain of command. More so, the management of an organization needs to ensure elaborate job descriptions and incessant interaction between an organization's management and employees in order to promote organizational performance in Nigeria.