Human Resources Bureaucratic Reform Roadmap in Public Service in Malang City

Abstract

The Public Works Department of Highways in Malang City is one of the organizations implementing bureaucratic reform. In the area of public works and co-administration responsibilities, the Regional Work Organization (OPD) is in charge of managing government matters that fall under the purview of the provincial government. In order to improve public services and organizational effectiveness at the Office of Public Works, this study intends to explain and analyze the execution of human resource bureaucracy reform strategies, as well as the motivating and impeding factors for doing so. Highways in Malang City. With Malang City's Public Works Department as its research site, this study is qualitative in nature. sources of information include paperwork, interviews, and observation. Miles and Huberman analysis is used in data analysis. The study's findings show that human resource bureaucratic reform policies have been put into place to improve public services for the Public Works Office of Highways in Malang City as a whole. Based on the analysis of the study's data, this study's conclusion is that these policies have been successfully put into place to enhance public services for the Bina Marga Public Works Office in Malang City. At the Public Works Office of Bina Marga Kota Malang, communication, human resources, bureaucracy, and the attitude of policy implementers toward the implementation of bureaucratic reform are factors driving the implementation of human resource bureaucratic reform policies in improving public services and organizational effectiveness. While the barriers to bureaucratic reform include a lack of socialization, a lack of understanding of it, and the need for contextual reform, there should be a specific strategy because the barriers are not ideal, the quality of the workforce is poor, and the workload is heavy.