Implementation of Emergency Patient Services at Regional General Hospital Dr. Saiful Anwar Malang, Indonesia

Abstract

According to Regulation of the Minister of Health Number 47 of 2018 about Emergency Patient Services, the government's first priority is to provide services to the populace. When it comes to service delivery, the government's job is to act as a catalyst to move things along more quickly than they otherwise would. the degree to which services offered to the public are inexpensive, accessible, quick, and cost- and time-effective. A policy is a set of actions or activities that are suggested by an individual, a group, or a government in a situation where there are challenges and possibilities for enacting the proposed policy to achieve specified objectives. Descriptive research using a qualitative methodology was used in this study. Researchers utilize descriptive research because they attempt to capture occurrences as they happen; they do not offer treatment or manipulation but rather describe a state as it is. The George C. Edward III Model's proposed model for policy implementation was the subject of this study. The four factors that impact how policies are implemented are bureaucratic structure, disposition, resources, and communication. A descriptive strategy, or more particularly, an interactive method, was employed to examine the data in this study. The interactive model developed by Miles, Huberman, and Saldana (Miles et al., 2014) is the data analysis model employed by researchers.  The findings of the study demonstrate that the Emergency Services Minister of Health Regulation Number 47 of 2018 has not yet been fully implemented. This is evident from the information about establishing emergency services at the Emergency Room of RSUD (Regional General Hospital) Dr. Saiful Anwar being distributed in an uneven manner.