Performance Achievements of the East Java Province Communication and Information Service During the COVID-19 Pandemic

Abstract

The public needs information relating to public bodies as consumers who receive information. Open and transparent information is regulated in Law No. 14 of 2008 concerning the Openness of Public Information. In this research, researchers conducted an evaluation study at the East Java Province Communication and Information Service in the era of the COVID-19 pandemic using mixed research methods. The research data used is questionnaires, observation, and documentation studies. This research aims to determine and analyze the Performance of the East Java Province Communication and Information Service during the COVID-19 pandemic based on Law No. 14 of 2008 concerning the Openness of Public Information. Researchers also analyzed the factors influencing the Performance of the East Java Province Communication and Information Service during the COVID-19 pandemic. The theory used is performance evaluation theory, according to Dwiyanto (2021), with five indicators: productivity, service quality, responsiveness, responsibility and accountability. This research shows that the performance of the East Java Province Communication and Information Service during the COVID-19 pandemic was based on Law No. 14 of 2008 concerning the openness of public information, which still needs improvement. In particular, the information conveyed to the public is still limited to less important information and needs to be more widely distributed. This is caused by the OPD's need for more attention in promoting the openness of public information. Many people need to learn how vital public information is, which makes people distrust a transparent government. Overall, the quality of information dissemination services to the public still needs to be improved. This needs to be strengthened again, considering human resources at the East Java Diskominfo still need to be improved.