Implementation of Public Services in the Outpatient Installation of RSUD Dr. Saiful Anwar Hospital

Abstract

This research is motivated by the implementation of public policy in the Outpatient Installation at RSUD Dr. Saiful Anwar, which was implemented to meet public health service needs. It aims to facilitate public access to services and speed up patient treatment time. They are guided by the regulations of East Java Province Regional Regulation No. 14 of 2016 concerning public services involving the community, medical personnel, and health workers in hospitals, where regulations that have been established relating to public services must be fulfilled. This research aims to describe and analyze the implementation of the Public Service Policy based on East Java Provincial Regulation Number 04 of 2016 concerning Public Services in Outpatient Installations at dr. Saiful Anwar. The second objective is to describe and analyze factors that support and hinder the implementation of the Public Service Policy based on East Java Provincial Regulation Number 04 of 2016 concerning Public Services at Outpatient Installations at dr.Saiful Anwar. Meanwhile, researchers used George Edward III's theory using indicators of communication, resources, disposition, and bureaucratic structure for the theoretical basis. As an analysis step, researchers used descriptive qualitative research methods. The research results show the implementation of East Java Provincial Regulation Number 04 of 2016 concerning Public Services in Outpatient Installations at Dr. RSUD. Saiful Anwar has implemented it. Its implementation shows that the communication and coordination carried out are in accordance with established procedures. The budget allocation has considered equal distribution of each required program. The readiness of resources to carry out their duties can be proven through the suitability of their performance with the primary duties and tasks that have been assigned. As well as technical socialization of activities, it has also been received by all service implementation units in outpatient installations.