E-KTP Production Services for the Community of Ponorogo Regency, Indonesia

Abstract

The Regional Government attempts to improve the quality of public services through Law Number 32 of 2004, which addresses the primary instruments of regional government administration. Regional governments can develop and select the types of services required by the community in order to improve public services. These policies enable local governments to provide high-quality services to inhabitants, resulting in regional wealth and development. Maximize service depending on applicable legislation. This research aims to describe and analyze the implementation of public policies and analyze supporting and inhibiting factors for public services in the Population Administration Sector, especially Services for Making Electronic Identity Cards (E-KTP), based on the Implementation of Ponorogo Regency Regional Regulation Number 1 of 2018 concerning the implementation of Population Administration in Ponorogo Regency, and knowing the factor inhibitor and driving force in the The approach used in this study is qualitative research. The research is being conducted at the Population and Civil Registration Service in Ponorogo Regency, with data collected through observation, in-depth interviews, and documentation. In this study, data analysis procedures are based on Miles, Huberman, and Saldana's (2014) analytical technique model, which includes data condensation, data presentation, data verification, and data validity. According to the research findings, the electronic identity card implementation and service quality at the Ponorogo Regency Population and Civil Registration Service have been quite successful. The Ponorogo Regency Population and Civil Registration Service has implemented technological improvements, allowing services to be completed online. However, the service for processing electronic identity cards has yet to be available online since consumers cannot print electronic identity cards on their own.