Implementation of a Public Service Mall in Malang City, Indonesia

Abstract

This research aims to describe and analyze the implementation of public service malls, implementation of policies based on the Regulation of the Minister for Empowerment of State Apparatus and Bureaucratic Reform of the Republic of Indonesia Number 92 of 2021 concerning the Implementation of Public Service Malls in Malang City and the supporting and inhibiting factors for the implementation of public service malls in the City Poor. The approach uses qualitative research with procedures that produce qualitative data descriptions. The research location is at the Merdeka Public Service Mall, Malang City. The data sources are primary and secondary data. The data collection techniques used were observation, interviews, and documentation. Data analysis uses the Miles, Huberman, and Saldana analysis technique model. The results of the research show that there is clarity in policy orders to implementers, there is socialization by implementors to the public through policy hearing forums for the implementation of public service malls, the resources involved in the implementation of public service malls in Malang City are competent to accelerate the development and construction of the implementation of public service malls as an effort.  In optimizing services to the people of Malang City, the implementation of the public service mall policy in Malang City has received full support and response from the relevant agencies, and there is a bureaucratic structure that has been established as the Public Service Mall Management Team, including the head of the Investment and One-Stop Integrated Service Department. , Secretary of Investment and one-stop integrated services, Head of Division of Investment and one-stop integrated services, and Staff/Employees of Investment and one-stop integrated services.