Implementation of a Public Service Mall in Malang City, Indonesia Authors Putra Dwi Arifandi University of Merdeka Malang Indonesia Agus Sholahuddin University of Merdeka Malang, Indonesia Dodot Sapto Adi University of Merdeka Malang, Indonesia DOI: https://doi.org/10.47505/IJRSS.2024.3.3 Keywords: Implementation, Mall Public Service, Public Policy Abstract This research aims to describe and analyze the implementation of public service malls, implementation of policies based on the Regulation of the Minister for Empowerment of State Apparatus and Bureaucratic Reform of the Republic of Indonesia Number 92 of 2021 concerning the Implementation of Public Service Malls in Malang City and the supporting and inhibiting factors for the implementation of public service malls in the City Poor. The approach uses qualitative research with procedures that produce qualitative data descriptions. The research location is at the Merdeka Public Service Mall, Malang City. The data sources are primary and secondary data. The data collection techniques used were observation, interviews, and documentation. Data analysis uses the Miles, Huberman, and Saldana analysis technique model. The results of the research show that there is clarity in policy orders to implementers, there is socialization by implementors to the public through policy hearing forums for the implementation of public service malls, the resources involved in the implementation of public service malls in Malang City are competent to accelerate the development and construction of the implementation of public service malls as an effort. In optimizing services to the people of Malang City, the implementation of the public service mall policy in Malang City has received full support and response from the relevant agencies, and there is a bureaucratic structure that has been established as the Public Service Mall Management Team, including the head of the Investment and One-Stop Integrated Service Department. , Secretary of Investment and one-stop integrated services, Head of Division of Investment and one-stop integrated services, and Staff/Employees of Investment and one-stop integrated services. Downloads Pdf How to Cite Putra Dwi Arifandi, Agus Sholahuddin, & Dodot Sapto Adi. (2024). Implementation of a Public Service Mall in Malang City, Indonesia. International Journal of Research in Social Science and Humanities (IJRSS) ISSN:2582-6220, DOI: 10.47505/IJRSS, 5(3), 34–43. https://doi.org/10.47505/IJRSS.2024.3.3 More Citation Formats ACM ACS APA ABNT Chicago Harvard IEEE MLA Turabian Vancouver Download Citation Endnote/Zotero/Mendeley (RIS) BibTeX Issue Vol. 5 No. 3: IJRSS March-2024 Section Articles License Copyright (c) 2024 Putra Dwi Arifandi, Agus Sholahuddin, Dodot Sapto Adi This work is licensed under a Creative Commons Attribution 4.0 International License.