Increasing Community Satisfaction through the Free School Transport Subsidy Program

Abstract

One form of public service the community needs is transportation services. However, public transportation (city transportation) tends to be abandoned by the public due to the minimal service provided by city transportation operators. Seeing the low and uneven condition of city transportation services influences students who prefer private vehicles to go to school rather than city transportation. Many underprivileged school students need the means to use private vehicles. Besides that, the high use of private vehicles, especially motorbikes, causes increasingly high traffic violations and accidents. Responding to this phenomenon, the Pasuruan Regency Government and the Pasuruan Regency Transportation Service provided free school transportation facilities. In implementing the free school transportation service, its effectiveness needs to be measured using indicators from Law No. 22 of 2009 concerning Road Traffic and Transportation and Minister of Transportation Regulation No. 29 of 2015, which consist of security, safety, comfort, affordability, and equality. , and regularity. Therefore, this research raises a problem formulation regarding the effectiveness of free school transportation services by the Pasuruan Regency Transportation Service. This type of research is descriptive qualitative, and it was conducted at Free School Transport using questionnaire, observation, and interview data collection techniques. The sampling technique used in this research was incidental. The sample used was 201 free school transportation passengers. Data analysis techniques used in this research include qualitative and descriptive data analysis. From the results of this research, it was concluded that the free school transportation service by the Pasuruan Regency Transportation Service was running well. However, improvements were needed in several aspects that were deemed to be lacking in service.