Public Service Innovation through the E-Dayoh Application (Digital Guestbook) in Kanigoro District, Blitar Regency

Study of Implementation of Government Innovation Policy Based on Government Regulation (PP) Number 38 of 2017 concerning Regional Innovation

Abstract

This paper discusses the implementation of public service innovation through the E-Dayoh application as a digital guest book in Kanigoro District, Blitar Regency. This research aims to utilize the impact of implementing E-Dayoh on the effectiveness and efficiency of public services and to produce government innovation policies regulated in Government Regulation Number 38 of 2017 concerning Regional Innovation.

The method used in this research is a qualitative approach with data collection techniques through interviews, observation and documentation studies. The informants for this research are local government officials, public service officers, and service users. The data obtained was analyzed using the interactive analysis technique Milles, Huberman and Saldhana to identify the main focus related to public service innovation.

The research results show that the implementation of E-Dayoh makes it easier for the public to access services, speeds up the administration process, and increases the transparency of guest data management. However, there are challenges in terms of disseminating the application to the public as well as the need for training for officers in utilizing technological information. Apart from that, the success of the innovation in using the Digital Guest Book is supported by the commitment of the Kanigoro District government and the active participation of residents in using e-dayoh. Thus, the application of E-Dayoh innovation in public services is a response to the growing needs of society.

This research can be a reference for further policy making and encourage other innovations in the context of public services in other regions. Apart from that, these findings also provide recommendations for application development by involving all stakeholders to maximize the positive impact of this innovation.