Implementation of the Policy on Electronic ID card Management Services in Ponorogo Regency

Abstract

This research is to study complaints from the community regarding difficulty in applying for electronic ID cards. According to Ponorogo Regency Regulation Number 1 of 2018, Chapter X, Article 74, paragraph 1, the issuance of electronic ID cards or similar documents must be completed within 14 days after all documents are complete and received by the Ponorogo Regency Population and Civil Registration Office. The objectives of this study are (1) to describe and analyze the implementation of the electronic ID card application service policy in Ponorogo Regency based on Ponorogo Regency Regulation No. 1 of 2018. (2) To describe and analyze the factors that support and hinder the implementation of the electronic ID card service policy in Ponorogo Regency based on Ponorogo Regency Regulation Number 1 of 2018. This study employs Edward III's theory, utilizing indicators of communication, resources, disposition, and bureaucratic structure. This study employs a qualitative descriptive research method, utilizing snowball sampling to select 10 informants. The results of this study indicate that the implementation of the electronic ID card administration service policy in Ponorogo Regency has been carried out effectively, utilizing communication patterns, resources, and a straightforward bureaucratic structure that is easy to follow. The supporting factors for the electronic ID card administration service policy at the Ponorogo Regency Population and Civil Registration Office are direct and indirect communication, a proportional number of human resources providing services, sufficient budgetary resources, adequate equipment resources, clear, precise, and accurate policy disposition, and a simple bureaucracy that utilizes digital technology. The inhibiting factors include the lack of socialization within the community and frequent disruptions in the network system between the Ponorogo Regency Population and the Civil Registration Office and the center, which hinder the completion of the KTP-el service process.