Administration Services Population Through Population Administration System Application Program

Study of Population Service Processes through the Population Administration System Application Program in Batu City of Indonesia

Abstract

This study aims to analyze the Population Administration Service Process through the SIAP Application Program in Batu City and to describe the problems faced by the Batu City Government in carrying out the Population Administration Service Process through the SIAP Application Program in Batu City. The data analysis technique used in this study was the data analysis technique from Miles and Huberman, namely: data collection, data reduction, data presentation, and conclusion and verification. Based on the results of the research, it shows that the Population Administration Service Process through the Ready in Batu City Application Program facilitates all administrative processes that have been seemingly complicated and long. The problems faced by the Batu City Government in carrying out Population Administration Services through the SIAP Application Program have been reviewed from various things, namely conditional, participatory, equality of rights, the balance of rights and obligations, the government in charge of serving, the community served by the government, the policies that are presented as the foundation of public services, Sophisticated equipment or service facilities, The resort is available to be formulated in the form of service activities, quality of service that formulates the community according to the standards and principles of community service, management and leadership as well as community service organizations. The factor that hinders the Batu city government in providing population administration services through the ready application program in Batu City, namely the readiness of human resources in carrying out population administration services through the SIAP application program, there is a gap in the quality of these services in addition to being caused by inadequate facilities and infrastructure, human resources. which is still limited and also the management of the public service system that is not yet integrated. The factors that support the Batu city government in carrying out population administration services through the ready application program are the attitude and commitment of the implementers in carrying out population administration services that they are fully committed to using this SIAP application wisely so that it can bring many good benefits to the citizens of Batu City. The understanding of the implementer in carrying out population administration services through the SIAP application program is very familiar with how to operate this application because the application is very easy to understand, so it doesn't take a long time to understand it.